Creating UPS Claims

UPS -

  1. Login to the UPS account
  2. In the top right hand corner, there is a dropdown menu, click “Products & Services” > “File a Claim” 
  3. Enter the tracking number that you are opening the claim under 

  1. Select “Shipper”

  1. Select the reason for the claim being submitted

  1. Fill in all relevant information regarding the issue. There is an option for “Add Another Item”, if this claim pertains to two or more packages

  1. Complete the additional questions regarding replacements/contact information

  1. Review claim to ensure all information is accurate and up-to-date, then click “Submit”

  1. You will receive an email to confirm the claim has been received. Updates on the claim can be viewed at any time by clicking “Check Claim Status” in the email, or checking for updates on the website itself

  1. It can take between 5-10 business days for this claim to be investigated. You can also ring Ups for updates at any time

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