Returns
Return Policy
Returns or Exchanges
All orders that include printed graphics or custom-built frames are not eligible for return or exchange due to their custom nature.
Items that are non-custom may be returned if in new, unused condition, in original packaging, within 10 days of receipt. Restocking fees may apply.
Returns will ONLY be accepted with an RMA provided by our support team by emailing Support@Backdrop.com. Any package received without an RMA will be refused by our warehouse.
Damage or Defects
We take pride in our products and stand behind our quality of work. If you received any of our products with damage or manufacturing errors, let us quickly resolve this for you by submitting a claim.
Claims must be made in writing using the form located under the "Custom Service" section at the bottom of the website, so be sure to inspect your items as soon as you receive them to ensure everything is as expected!
Full Refund
It is your responsibility to inspect all orders upon arrival. All orders from TradeShowBooth.com may be returned within 10 business days of receipt for a full refund (excluding custom graphics which are non-refundable). In order to return or exchange (under the warranty guidelines described below) all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA#) and report any damages, defects, and issues within 3 days of receiving your order. On any claim without a RMA Number, we reserve the right to refuse the returned package and/or not issue a refund. Only properly authorized returns receive a refund. You must email Support@Backdrop.com to obtain an RMA# from a TradeShowBooth.com representative.
Condition of Product
All returned merchandise must be returned unused in the original packaging including manuals, accessories, cables, etc. with the authorization (RMA#) clearly printed on the outside of the package. Return requests must be made within three days of the receipt date, and all items must land at our warehouse within ten days of the return request. All free items must be returned together with purchased items in order to receive a full refund. Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levee a restocking fee up to 25% of the cost of items returned if shipped to Canada or Mexico. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.
TradeShowBooth.com is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully and shipped back in the original box to protect the item. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since TradeShowBooth.com cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.
Exceptions
Customized product orders do not apply to the return policy stated above. Customized items include but are not limited to any graphics, customizable color panels, or special-order items. Customized items will not be able to be returned. If there is any question as to whether the product can be returned or not, please call (888) 315-9617, and ask a TradeShowBooth.com representative.
Limited Lifetime Warranty
TradeShowBooth.com, provides a limited lifetime warranty on the following items:
1 Perfect-Pop pop-up frames against manufacturing defects in materials and workmanship during normal use.
2 QuickZip and/or Tru-Fit tube frames against manufacturing defects in materials and workmanship during normal use.
All repairs needed that coincide with this limited lifetime warranty policy will be done at no charge except for shipping and handling charges. This warranty does not extend to any TradeShowBooth.com products which have been subject to misuse, neglect, accident, incorrect wiring or used in violation of operating instructions furnished by us, nor extend to any units altered or repaired for warranty defect by anyone other than TradeShowBooth.com.
This warranty does not cover any incidental or consequential damages and is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale of our products. Some states do not allow limitations on how long an implied warranty lasts, and/or the exclusion or limitation of incidental or consequential damages so the above limitations and exclusions may not apply to the original customer.
Our complete Terms of Service can be found HERE.
To make a return or refund request please see the "order claims" article for further instruction.