Order Claims


While we strive to provide top notch service from start to finish, we understand that issues still arise and when they do we're here to help! We take pride in our products and stand behind our quality of work. If you received any of our products with damage or manufacturing errors, let us quickly resolve this for you by submitting a claim. We do suggest opening and inspecting the display upon delivery and promptly reporting any problems.


Claims must be made in writing within 3 days of receipt. using the "submit an order claim" link in the website footer, also found HERE. Please inspect your items as soon as you receive them to ensure everything is as expected!


The claims form will gather all the required information to resolve any issues in a timely manner such as:

  • Shipping address for any approved replacements
  • The date any repairs or replacements are needed by
  • Photos of the issue (if applicable)

Once the claim is received by our support team they will reach out with next steps and additional information. This is a very quick process on our end, and we will do our best to have everything resolved in a timely manner to avoid missed events.

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