Ordering process
WHAT IS YOUR ORDER PROCESS?
Place Your Order Online
Orders can be placed through our website quickly and easily. Simply browse through our range of displays, add the chosen products to cart and proceed to checkout. As billing and shipping details are provided during checkout, it will then determine tax and shipping costs. Payment is made in full at checkout. Please refer to the ‘Payment Options & Information’ articles to read more about payment options.
Upon receiving your online order, if it does not contain any products requiring artwork, we will ship your items within 24 hours. If your order contains Graphics, you must proceed to the next step.
Artwork completion:
Uploading Your Graphics:
All our graphic products contain graphic templates that can be found in the "Specifications" tab located just beneath the master image of each page. Utilize these templates and pass them down to your designer to ensure your graphic files are designed in the correct layout and format pertaining to each specific product.
After you have placed your order, simply upload your files by clicking on the UPLOAD FILES tab located at the top of our website. You may also upload artwork by clicking here.
NOTE: For Files over 1GB will need to be submitted via WeTransfer at display.wetransfer.com. Please reference your order number and latest possible delivery date in the "message" section when attaching and uploading your artwork to our system.
Once the upload is complete, you will receive an auto-confirmation stating that the transfer has successfully been uploaded. Our graphic department will then download your artwork and generate proofs for your approval. You will receive these proofs via email within 24 hours of artwork submission. It is then your responsibility to review the proofs and submit your approval through the online approval link in the email.
ARTWORK PROOFS MUST BE APPROVED BY 12PM PACIFIC TIME TO BE SENT INTO PRODUCTION THE FOLLOWING BUSINESS DAY If proof approval does not meet this deadline, production will roll over to the following business day.
Working with our in-house design team:
If you have selected to work with one of our experienced designers, after the order is placed, a design questionnaire will be sent over via email. This is where the logos, images, and other important information will be provided. Once the questionnaire has been completed and resubmitted, the order is assigned to one of our experienced in-house designers.
The designer will then reach out to you to introduce themselves and go over the information submitted on the questionnaire. This allows you to brainstorm or provide any additional direction. The designer will then create proofs based on your feedback and send them over for final approval. The design service does include some back and forth as well as requests for slight edits. You order will not go to production until you have given full approval on all of the art files.
Proof Approval
Once the artwork files have been received or design created, our graphics department will send over digital proofs via email, with some close-ups showing resolution. Proofs need to be approved directly through the link given in the email by the target approval deadline indicated, to avoid any delays. Please ensure to carefully examine the digital proofs before approving, as once these are approved changes can no longer be made to the order.
Production, Lead-Times, Delivery
Upon your approval of the graphic proofs, your custom graphics will go into production for the duration of the confirmed lead time. On the final day of production, your products will ship from our production facility. Please make sure the delivery address stated when first placing the order is accurate. Should you require to rush production or shipping, you must let a member of our team know prior to the artwork being approved and the order being sent to production.
As production is completed, tracking information is sent out as it becomes available.