Split Orders

We always aim to avoid splitting orders whenever possible to ensure consistency in print quality and materials. However, there may be situations where splitting an order is necessary based on timing, product limitations, or client needs.

Important to keep in mind: 

Due to the variable throughout the printing process (temp, etc.) there may be color differences between graphics printed separately even if the exact same file/embedded color is used. This is noted in our terms of service and should be clearly explained to clients who inquire about the possibility of splitting graphics. 

If it’s possible, we should always be printing a client’s artwork with one manufacturer. Our Third Party Vendors have different printers and material blinds, so a client might notice the differences when compared side by side. For clients looking to split orders due to timeline constraints in order to rush certain items, this should be explicitly mentioned.

If the client has no other solution and is insisting on splitting up the order, they must be made aware that differences in color and materials may occur, and graphic claims related to color variation will not be accepted.

Additional note: Due to having multiple products offered by different manufacturers, printing separately might be unavoidable like if a client orders a QuickZip display and a Silver Step Banner. 

We should only suggest splitting up the order if the client has declined other solutions (like shipping directly to the event) and they are aware of the differences.

1. Leave an internal and pinned note that the client will be splitting the order.
2. Message production that the client will be splitting up the order. Be clear which items will be split. If they are going to different addresses, clearly list out which product is going where. 
   1. If applicable, provide the client with the rush production templates and notify them the measurements are different. 
3. Message the graphics team to move forward with the proofing process and alert them of the split. If the client does not have the artwork ready for all components, the production team will create a second deal (such as deal#-A / 123456-A) after the first set has been approved. They will add the PO and other vended information on the -A deal and then move the original order deal back to waiting for artwork.
4. A task will need to be set up for the Sales team to check in with the order to ensure they move forward with the remaining items on the original deal. The waiting for artwork tasks will not generate again after the original deal has been approved. 

The goal is to maintain as much consistency as possible while clearly setting expectations with the client and ensuring all internal teams are aligned when a split is required.