Shipping & Tracking

Shipping FAQ’s

What shipping method should I choose? 

For orders under $1000 please choose standard ground shipping. For orders over $1000 that qualify for free ground shipping, please choose the ‘free shipping’ option that will appear. For any orders that need to be delivered in less than our standard turnaround time of 7-8 business days, please refer to the ‘Rush Production Vs Expedited Shipping’ articles within the knowledge base. 

Do you offer free shipping? 

We offer free ground shipping within the US on all order over $1000. We now also offer free ground shipping within Canada on all products stocked in our Canadian warehouse for orders over $1000. 

How long does shipping take? 

For most of our products, you will receive your order within 7-8 business days from the date of artwork approval. Some products have a slightly longer production time, bringing the total turnaround time to 10-12 business days. Please refer to the ‘Rush Production Vs Expedited Shipping’ articles within the knowledge base for more information if you need your display sooner. 

Can I use my own business account to ship my order? 

Unfortunately, we are unable ship on client accounts for liability reasons. All orders will be processed through our own accounts. Shipping estimates are available within your shopping cart prior to checkout.

Tracking FAQ's

Where do I find my tracking information? 

As soon as it is available, the relevant tracking numbers will be sent via email. Sometimes, tracking information will be available for the hardware first, and the tracking for the graphics will follow later. For rush orders, the tracking may not be available until last minute as many rush graphics ship overnight. 

Will my order come in multiple packages? 

Orders are often split into multiple packages with the hardware coming from one location and our graphics printing at a separate facility. You will receive a tracking number for each of your packages once the information becomes available.