Shipping FAQ's
What shipping method should I choose?
Orders over $1000 will qualify for free ground shipping. The option will automatically appear at checkout for qualifying orders. For most orders choosing an expedited shipping method may not bring down the overall turnaround time so for orders under $1000 standard ground shipping can be selected.
Estimated timelines are available on each product page, for orders that are needed in less time, please refer to the ‘Rush Production Vs Expedited Shipping’ article for more information.
Do you offer free shipping?
We offer free ground shipping within the continental US on all orders over $1000. We now also offer free ground shipping within Canada on all products stocked in our Canadian warehouse for orders over $1000.
Do you ship to Canada?
Yes, we have a selection of products that ship free within Canada that can be found HERE. Aside from those select displays, any of the items on our site can still be shipped to Canada, however, shippings fees will apply.
How long does shipping take?
Orders that do not include a graphic portion will ship out within 1-2 business days dependant on stock levels.
For most of our products that include custom printed graphics, you will receive your order within 7-8 business days from the date of artwork approval. Some products have a slightly longer production time, bringing the total turnaround time to 10-12 business days. Please refer to the ‘Rush Production Vs Expedited Shipping’ articles within the knowledge base for more information if you need your display sooner.
Where do I find my tracking information?
As soon as it is available, the relevant tracking numbers will be sent via email. In many cases, tracking information will be available for the hardware first, and additional tracking for the graphics will follow. For rush orders, the tracking may not be available until last minute as many rush graphics generally ship overnight.
Will my order come in multiple packages?
Orders are often split into multiple packages with the hardware coming from one location and our graphics printing at a separate facility. You will receive a tracking number for each of your packages once the information becomes available.
Can I use my own business account to ship my order?
For liability reasons we are unable to ship orders on client accounts. All orders will be shipped on our accounts and relevant tracking information will be sent over as it becomes available.
Do you offer international shipping?
We currently only offer shipping within North America. To ship elsewhere, a freight forwarding service can be used. Simply contact the forwarding service of your choosing and provide their North American shipping address at checkout.
Do you ship to Puerto Rico?
Yes! To ship to Puerto Rico, simply set the country as ‘The United States’ and the state as ‘Puerto Rico’.
Can I pick up my order?
Unfortunately no, we are unable to offer order pickups from any of our locations. During the artwork approval process, the shipping address will be confirmed, and the order will be shipped directly to you once production is complete.